Maintenance

Brisbane WordPress Maintenance Services

Need Help Maintaining your WordPress Website?

Out-of-date WordPress, plugins and themes are the number one source of hacks into a website.

A WordPress website is made up of three main parts:

WordPress: The engine that drives your car.

Themes: Themes give your site a distinct look and feel in the same way your car make, and the model gives your car a different look and feel.

Plugins: These give your car extra functionality or super fancy looks (think of things like ABS or a sun-roof for your car).

 

Patches on Patches

In any given week, at least one of these parts of your website will have a patch or update issued. In many cases, there are multiple patches or updates that need to be applied each week.

Some of these patches add functionality or improve site speed, some fix code conflicts when one plugin or theme doesn’t play nicely with another, and still other patches are security patches to stop hackers.

However, these updates are NOT automatically applied to your website. You have to take physical action to click the update button and watch when the updates are installed to make sure they have updated correctly and haven’t created problems with your website.

But not all updates go smoothly. Some can crash your site and others can stop things from working correctly, but without running the updates, you are leaving yourself vulnerable to hackers.

 

We take the overwhelm out of maintaining your website by keeping things running smoothly so you can focus on what matters.

 

Our website maintenance plans help if:

  • You don’t have the time, confidence (or interest) to maintain your site.
  • You want someone you can call if you are not sure how to do something.
  • Your current web designer has ghosted you, closed their business or doesn’t offer maintenance support.
  • You are not game to touch your site because you haven’t updated it in years.
  • You want regular reports that you can understand about what is working well, where your clients are coming from and what is happening on your site.
  • You are not sure how to update words or something on your website.

Our Website Maintenance Process

Step 1

SITE AUDIT

We check your site, hosting and domain name against our 62 comprehensive criteria checklist to ensure your site is secure, functional and up to date. We provide you with a written report as to what needs to be repaired or improved.

Step 2

WEBSITE REPAIRS

We undertake all the repairs and fixes we have noted in the report plus any repairs you specifically want tackled. These will range from quick fixes to more challenging tasks such as chasing down paid plugin licenses needing to be renewed and updated (after many years of not being touched), and abandoned themes or plugins needing to be replaced.

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Step 3

WEBSITE MAINTENANCE

We ensure your site is updated, maintained, backed up in multiple locations, is secure, is up and visible and that all parts of your website work as they should. We also give you a thorough report each month on what has been done as well details of visitors to your website.

STEP 1

Site Audit

Is your site sturdy enough to be maintained and fixed, or is it time to start fresh?

Websites are like cars. After too many kms on the clock, the repairs outweigh the cost of a new website.

Our site audits are designed for working websites (this means the site is not broken or hacked).

A site audit gives you an honest assessment of the good, bad and the ugly of your current site so you can make informed decisions.

We audit your website against our comprehensive checklist of 62 separate critical items.

We look at what is working and not working on your site and complete quick fixes as we go.

$245 Incl. GST

Here’s what’s included:

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SECURITY

We check for vulnerabilities and gaps in your website security.

PERFORMANCE

We look at your page load time and performance, and what can be slowing your site down.

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MAINTENANCE

We check your site is properly maintained and that none of your themes or plugins have been abandoned by their developers, creating a security opening in your site.

LICENSES

We check all paid themes and plugins have current and active licenses that are in your name (and not your old web designer’s name).

BACKUPS

We check your site is being backed up in multiple places to reduce risk.

HOSTING

We check your hosting to make sure your plan isn’t too small to meet the needs of your site.

DOMAIN NAME

We check your domain name registration is correct and in your name, and that all contact details are correct.

EMAILS

We check all the correct records are in your hosting to ensure maximum deliverability of your emails.

SSL

We check your SSL (the padlock in the search bar) is correctly installed.

PHP

We check your site hosting is running the latest stable version of PHP and has been configured correctly for speed and security.

CONTENT

We give a high-level review of site structure, layout, design, images and words on your website. We won’t correct your grammar or tweak wording, but we will tell you if your content in general is helping or hindering conversions.

STEP 2

Website Repairs

Need a hand with a WordPress website repair? We can help!

After our site audit, you will have a list of quick fixes that we have already repaired, as well as potentially any larger issues needing attention.

We will discuss big issues with you before we start work so you accurately know the costs and whether it may be time to consider a new small business website instead.

Of course, you can bring up any additional specific issues you want tackled and we will add them to the repairs list.

You can also bring website repair issues to us without a site audit.

At the end of our repairs, your site will be more secure, running more smoothly and you will have added peace of mind that everything is backed up in case of disaster.

 

Some common website repairs we can help with:

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Change images or text

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Website down (White screen of death)

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Fix not receiving contact form messages

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Fix dates in footers

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Website migrations

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SSL not working or errors

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Set up backups

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Speed up your site

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Add Facebook or other pixels

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Add new pages

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Swap over plugins

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Debug plugin conflicts

STEP 3

Website Maintenance

This is where the magic happens.

Each month we look after all the updates, dramas and hassles for your site (and only bother you if the issue will take longer than an hour or so to fix).

Every month, you get a detailed report of what was done as well as key statistics about the visitors to your site.

$99 Incl. GST per month

Here’s what’s included:

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PLUGIN, THEME & CORE UPDATES

At least once a week we update WordPress, your themes and your plugins. If there is a security patch released, we undertake to update it within 24 hours to help keep your site safe.

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SECURITY

We actively monitor your website for malware and hacking attempts. We also ensure your hosting runs the latest stable version of PHP at all times and upgrade settings as needed. If the worst happens and your site is hacked or gets malware, we will reinstall your site from our clean backup and arrange a site cleanup if needed.

UPTIME MONITORING

We track your site to make sure it is visible on the net. If your site goes down, we receive an alert and will work with your host to get it back up and running fast!

BACKUPS

In addition to your hosting backups, we take additional full site backups and store them safely off site in case of emergencies. This gives you added peace of mind in case of hosting failures or problems with your site.

CONTACT FORM SPAM

Hate contact form spam entries? So do we! That’s why we install a specific contact form anti-spam plugin and monitor it for you to ensure minimal false positives. Your email in-box will thank you!

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REGULAR TESTING

Every quarter we test all your contact forms are still working (strange things happen!) and every year we do a thorough check of all links on your website to sniff our and fix any broken links. Each year we also review all plugins to ensure that in-use plugins are still actively supported and not abandoned.

VISITOR REPORTS

If you have ever looked at Google Analytics it is easy to be overwhelmed by the statistics. We have developed a customized, easy to understand, monthly report that gives you clear information about visitors to your site, your popular pages and trends over time.

MONTHLY REPORTS

In addition to your visitor report, we provide you with a detailed monthly activity report telling you everything we have done on your site during the month, as well as key statistics on security activities on your site.

Need More Help?

Our Maintenance PLUS Plan May Be For You

Our Maintenance PLUS plan includes everything in our regular plan, but also includes up to an hour of additional one-on-one support.

  • We can upload your blog posts for you (and find images for your blog post if you need them).
  • Swap images over on your site.
  • Train you in how to do a particular task.
  • Add new pages.
  • Compress and replace your images to reduce page load time.
  • Help you think through your online strategy.
  • Be a sounding board for new ideas/services you want to explore.

$210 Incl. GST per month

FAQs

I have a number of sites. Do you offer bulk discounts?

Yes! Contact us for our special bulk rates.

Do you maintain multisites?

Multisites (not to be confused with multiple sites) are a unique beast unto themselves. We don’t maintain multisites.

Do the hours roll over in the Maintenance PLUS Plan?

No. Your support hours only apply to the month they fall due. They don’t roll over or accrue.

Can you write blog posts for me as part of Maintenance PLUS?

One hour is surprisingly little time when it comes to writing blog posts. We will need to discuss this with you on a case-by-case basis

What are your support hours?

Monday-Friday 8.30am – 5pm. If your site is down, we will fix it out of our regular support hours for you.

Will you lock me into a long maintenance plan?

No. All plans are month by month. You can cancel at any time. There are no cancellation fees. Just let us know and we will help you smoothly transition to looking after your site yourself.

What if I need extra support to fix something on my site?

We are more than happy to fix things for our maintenance clients. Just tell us what you need done and we will let you know the approximate cost before we tackle it for you.

Do you offer hosting?

No. Quality hosting requires extensive infrastructure, support and security teams working 24/7. We can recommend some great quality hosting companies and help you move your site over to them.

Want to know more? Contact us. We are happy to discuss our maintenance plans.