“Can you please send me through your logins to your website, host, domain name registrar and all of the bits that relate to your website, and then we can get started on your project.” “Um. I have to go back through my emails to see if I kept them. Give me a minute.”...

I was at our local Chamber of Commerce breakfast and was approached by one of our members: A fabulous mature lady with a gorgeous South African accent. She had a worried frown and stress was showing in her eyes. “I really must get you to teach me how to maintain my...

A picture paints a thousand words. Seeing is believing. Show don’t tell. The soul never thinks without a picture. There are oodles of research papers and mountains of memes about the power of images to convey meaning and create emotion, which is why the images that...

“I want a new website. How much will it cost?” This is the first question that we hear from most potential clients, but before we can answer that question, we need to ask a whole stack of questions of our own. Why? Building a website is like building a house. Get...

One of the questions we ask new clients is what bugs them about their existing website, and websites in general. Over the years we’ve collated their responses into the ten most common complaints people have about websites. You can use this list to check your website...

You have decided that the time has finally come. You are closing your business to retire; because you are going back to a j-o-b; you lost that election you had your hopes pinned on or perhaps you won Lotto and are heading off to a life of luxury cruising the Barrier...

Businesses regularly go through transformational events such as a merger or a rebranding. A company name that seems brilliant in your early start-up days may feel “wrong” as you grow, so you decide to rebrand to give your business space to expand in new directions....

Competition is a good thing in business – it keeps prices keen and customer service front and centre of mind. Where there is a lack of competition, companies begin to ride roughshod across their customer base and bump prices in search of the almighty buck. In the past...

She shuffled her feet under the desk while looking downcast at the papers in front of her. “I am just no good with tech. Computer type people start to talk at me, and my brain turns to mush. After a few minutes, I start to get panicky and can’t understand a word they...

I looked out over a sea of business-suited executives crammed into an over-heated conference hall. I was the last speaker before lunch, and thoughts of sandwiches and coffee were front-of-mind for most of them. “Our next speaker needs no introduction – Ingrid Moyle!”...

Batman and Robin. Thelma and Louise. Han Solo and Chewbacca. Patsy and Edina. Bert and Ernie. Sometimes you just need a partner to get great things done. When you build a website, you need the dynamic duo of a domain name and web hosting working together to create...

Websites that are slower than a toddler being told it is bedtime cost businesses clients and money. A recent page speed report by Unbounce showed that nearly 70% of consumers say website load time affects their willingness to buy. So, what’s an acceptable web page load time?

The number one cause of slow loading websites is fat, uncompressed images. In a previous article, I talked about ways you can compress images to still make them look the same, but not be as heavy. This is great when you are the only person looking after your website...

WordPress Gutenberg has dropped this morning - 7th December Australian time. We flagged it was coming in our post Gutenberg is Coming: What You Need to Do to Prepare. Now that it has dropped, we have filmed a quick walkthrough of what you will see when you...

If you have had your website for a few years, you tend not to pop in and visit it all that often. It’s a bit like a distant relative. You know that they’re there, and hope that everything is fine, but unless they make the front page of the local paper for breaking out of a nursing home to run away and become a groupie with Justin Bieber, you don’t think much else about it. However, ignoring your website does have a downside when technology changes and something breaks on your site.

Many small business owners like adding YouTube videos to their websites or blogs. Videos are great for engagement and are a fantastic way to share information and connect with your audience. The problem comes when the lovely YouTube video that you embedded into your site ends, and your potential clients are shown a stack of “related videos” as the final screen.

Changes to website code rarely make headlines and aren’t something that I normally talk about on my blog as they are more effective than Stilnox in inducing slumber. Website code is generally created by raging introverts fuelled by energy drinks using liquid cooled computers in darkened rooms. It is not inherently sexy or newsworthy, except when an icy blizzard of code is bearing down on small business websites, and my businesses need to know what is about to hit them.

WordPress powers 31.9% of all websites across the internet, owning nearly 60% of all the content management system websites. Over 600 new WordPress websites are launched each day across the world compared to just 170 per day for Squarespace. And yet, most business owners think that their WordPress website just is an elegant digital brochure sitting in a virtual rack that promotes their business for them when no one in the business is looking.

One of the more challenging questions both small and large businesses face is whether to display their phone number on their website, and if so, which number should they use. Why you don’t want to include your phone number on your website There are a multitude of...

Humans always search for absolute meaning in life. However, at times we find that “everything is relative”, often to our frustration. Absolute vs relative take on a whole new meaning when we talk about websites, and the difference between the two can cause links to...