Blog

What Customer Experience Teams Can Learn from Google

The Search Engine Optimisation (SEO) and Customer Experience industries have been developing in parallel silos over the past decade. The early days of SEO were all about following scripts to game the search engine system to make Google think the website was more important than it probably was. The early days of customer experience were all about creating customer service scripts and recipes to game the sales process to make customers think the service was better than it probably was. Read More
What Customer Experience Teams Can Learn From Google

Secrets Your Website Reveals About Your Company Culture

If you want to know the corporate culture of a company or business, simply take a look at their website (… even if a fabulous copywriter has written it). Corporate Culture is basically how we do things around here (which is totally separate to what services we provide). If a company’s culture is one of a ruthless robber baron, you can pretty much guarantee you will find clues in their website. If a company’s culture is warm, fuzzy and as disorganised as the second drawer in your kitchen – their website will scream it from the roof-tops. Read More
Secrets Your Website Reveals About Your Company Culture

Reflections on Over a Decade of Copywriting Services

As we reflected on to our 12 year's in business, we have been looking back over our client files. All we can say is “WOW!” We knew we had worked with a huge variety of businesses over that time – we just hadn’t realised how diverse they really were. I thought I would share just a glimpse into our copywriting client files – so you get just a taste of the life of a copywriter and the copywriting services we offer. Read More
A decade of copywriting services
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